Documentation Product Manager

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion.

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We’re Looking For

We are seeking a Technical Documentation Team Lead that can drive the long term content strategy and also execute projects that support this strategy. This role entails taking ownership of content management at CRB while also selecting and managing the tools that support the generation and publication of all product and technical documentation at CRB. A critical part of owning this role will include building strong relationships with stakeholders across the US and Israel in order to understand their needs, and then delivering the tools and processes taht help CRB deliver world-class content to our customers. We have a talented team ready for a charismatic, big picture thinking, communicative leader to take the helm.

The ideal candidate will have managed a documentation team for an enterprise level company and will be passionate about implementing AI/developer tools to expand the capacity of the team and company.

You will join an exciting team that deeply cares about growing with people who question assumptions, have strong judgement, execute fast, take ownership, act responsibly, help the team advance, and improve standards.

Responsibilities

Set the strategy for content management and developer tools at CRB
Identify, procure, implement and maintain 3rd party tools to support the writing and publishing of customer-facing and internal business and technical documentation
Provide developer tools, blogs and online communities to customers that help speed up integration with CRB APIs
Interact with product, sales, marketing, support and customers in the US to:
Align content with public website
Align content and tools to sales and product goals, and also help CRB customers launch financial products quickly and easily
Understand customer and developer needs, and improve satisfaction by delivering the content and tools discussed above
Establish and maintain tools and processes for gathering, measuring and acting on customer and developer feedback
Lead a team of technical writers

Requirements

Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Must
7 years of experience managing a team - Must
3-5 years managing technical products and/or content; understanding of developer tools (GitHub, SDKs, sample apps, postman collections, etc.) - Must
Must be willing to collaborate with US team 4 days per week (Mon-Thurs) from 9am-4pm Eastern Standard Time (US) - Must
Must work in-person in Jerusalem office a minimum of 2 days/week - Must

Nice-to-Have

Previous experience with financial products and services
Previous experience implementing AI solutions

Why join us

Cross River Technologies develops software infrastructure for the fintech industry. Providing innovative technological solutions for various financial services, including payments, credit cards, and loans.

Globally, Cross River has 900 employees, 170 of whom are based in the R&D center at the Jerusalem offices.

We offer a wide range of wellness benefits including ongoing learning and development opportunities; monthly wellness reimbursement; volunteering opportunities; charitable donation matching; Keren Hishtalmut on full salary; private health and dental insurance; advanced study fund and various company events.

We place a strong emphasis on employee satisfaction and growth.