Customer Support Technician

Position – Customer Support Technician

Company Description

Roboteam is an established defense robotics company with a proven track record

of creating impactful and innovative robotic technologies that saves lives on the

battlefield. We have a fun start-up feel with a meaningful mission related to national

security and defense worldwide.

We are looking for an experienced, energetic, and motivated Customer Support

Representative to join our team. As a Customer Support Representative at our

company, you will be responsible for advanced multidisciplinary systems in order to

achieve outstanding customer satisfaction.

Responsibilities

• Perform customer support tasks

• Perform all on-site installation, training, repair, and maintenance

• Track and document the progression of the work

• Perform troubleshooting, diagnosing, and identifying all issues

• Suggest and implement solutions

• Collaborate with multi-disciplinary engineering teams

• Maintain relationships and trust with customers and users

Qualifications

• Proven experience as a customer support representative or similar role

• Experience with managing and preserving technical equipment

• Critical thinker and problem-solving skills

• Must be a self-motivated, Team player, and have abilities to guide others

• Great interpersonal and communication skills

• The role will require flights abroad from time to time

• Verbal / Writing / Reading skills – Hebrew and English

Advantages

• Experience with Hardware and Electronics

• Experience with military standards systems

• Experience with UGV systems

• Technical degree or certification

Our Office location: 22 Aharon Bart St. Petah-Tikva

Send your CVs to: [email protected]

Proprietary Information - Commercially Classified

www.robo-team.com