Customer Support Technician

Position – Customer Support TechnicianCompany DescriptionRoboteam is an established defense robotics company with a proven track recordof creating impactful and innovative robotic technologies that saves lives on thebattlefield. We have a fun start-up feel with a meaningful mission related to nationalsecurity and defense worldwide.We are looking for an experienced, energetic, and motivated Customer SupportRepresentative to join our team. As a Customer Support Representative at ourcompany, you will be responsible for advanced multidisciplinary systems in order toachieve outstanding customer satisfaction.Responsibilities• Perform customer support tasks• Perform all on-site installation, training, repair, and maintenance• Track and document the progression of the work• Perform troubleshooting, diagnosing, and identifying all issues• Suggest and implement solutions• Collaborate with multi-disciplinary engineering teams• Maintain relationships and trust with customers and usersQualifications• Proven experience as a customer support representative or similar role• Experience with managing and preserving technical equipment• Critical thinker and problem-solving skills• Must be a self-motivated, Team player, and have abilities to guide others• Great interpersonal and communication skills• The role will require flights abroad from time to time• Verbal / Writing / Reading skills – Hebrew and EnglishAdvantages• Experience with Hardware and Electronics• Experience with military standards systems• Experience with UGV systems• Technical degree or certificationOur Office location: 22 Aharon Bart St. Petah-TikvaSend your CVs to: [email protected]Proprietary Information - Commercially Classifiedwww.robo-team.com