Support Engineer

We are looking for a high-energy, driven Support Engineer to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be.

The Support Engineer will work as a Support Engineer for our Support team and represent KMS Lighthouse as the professional authority in ongoing work with the technical factors from the client’s side.

Requirements:

At least 1 year of experience in Customer Care/Technical Support/Help Desk or equivalent.
Strong written and verbal communication skills in English
Love technology, have curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
Thrives under pressure. Able to manage your time efficiently.
Attention to detail, highly organized, with an absolute focus on the quality of the result.
Ability to work in flexible hours
Knowledge of Linux systems, utilities, and scripting - a plus.
Experience working with Jira- a plus.

Responsibilities:

Provide support to our Fortune 500 customers
Receiving tickets, screening them, distributing them to specialized team members, and working on tickets.
The Support Engineer will work closely with the team leader and other members of the support team, as well as corroborate with DevOps and the Development teams