Business Project Manager

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As an Business Project Manager, you will be part of the Customer Operations Group, responsible for CX ongoing improvement and high standard of processes and methodologies, ensuring customer ongoing improved experience. You will be focused on post sales operations activities and projects, leading the next improvement, which will ensure better performances of business processes and tools. we are looking for innovative, creative, self-motivated person, with amazing relationship skills who will work closely with internal stockholder, management and IT.

How will you make an impact?

Complete accountability and management of global initiatives working closely with business users and IT
Driving for ongoing process improvement, automation and efficiency
Business focal point for process enhancement and system implementations
End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems
Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion

Have you got what it takes?

A University degree B.Sc in Industrial & Management engineering or similar - Must
MBA - an advantage
At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
Excellent understanding of business processes and technical background and experience
Hands-on experience supporting systems use and operations
Experience working closely with IT
Managerial skills and experience in matrix management
Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
Hands on experiencing and testing business applications

You will have an advantage if you also have:

Experience in working closely with business applications such as: Service Now and / or Gainsight – an advantage
Knowledge of Support & Cloud operations processes and systems – an advantage

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4695
Reporting into: Director, Business Operations
Role Type: Individual Contributor

#LI-Hybrid

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.