Enterprise Account Manager

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to 5,000 employees in 17 countries, launched over 30 products, and serve over 230 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

Job Description

Build and maintain strong, long-lasting relationships with key enterprise clients in the eCommerce industry

Serve as the main point of contact for client inquiries, issues, and escalations

Facilitate effective onboarding processes for new enterprise clients, ensuring a seamless transition and understanding of our products

Track and report on key account metrics, providing insights and recommendations for improvement

Develop and execute account strategies to drive revenue growth, identifying upsell and cross-sell opportunities within existing client accounts

Work closely with internal teams to develop and implement account plans aligned with overall company goals

Use CRM software to maintain accurate and up-to-date account information

Qualifications

3+ years experience in a client-facing role in a SaaS B2B company

You speak and write fluently in English and are able to explain complex topics clearly and concisely, as well as adjust your tone depending on your audience

You’re good at building and maintaining relationships with key stakeholders

You’re results-driven and have a strategic mindset

You’re a problem-solver, independent and agile

You’re tech-savvy with a keen interest in staying up-to-date on the latest technologies and industry trends

You’re comfortable working in a fast-paced and quickly changing environment

eCommerce background and/or experience working with eCommerce brands - a big advantage

Additional Information

Rise.ai is a leading eCommerce Store Credit & Gift Cards solution that powers direct-to-consumer brands such as Skims, Allbirds, Fenty Beauty, Universal Music Studios, and Kroger. Our platform is designed to manage and optimize all store credit activities – gift cards, rewards, loyalty programs, refunds, cashback, etc.

Join us in shaping the future of our eCommerce solutions and contributing to our continued growth and success.