Customer Experience Ops Associate

We are Tailor Brands. We built a platform that builds businesses. From launching and managing to growing a business, Tailor Brands is the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses.

Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard.

Through our business-building platform, we’re turning the process of starting, managing, and growing a business into a better experience; we’re simplifying the business journey.

At Tailor Brands, we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.

Responsibilities:

Be responsible for product fulfillment to ensure timely delivery and customer satisfaction. Process submissions efficiently and accurately, paying careful attention to detail.
Solve issues that prevent us from fulfilling our obligations to our customers, demonstrating proactive problem-solving skills.
Monitor submission progress closely, updating and communicating statuses to customers on time.
Proactively engage with customers, providing timely updates and addressing inquiries to deliver a seamless experience.
Keep comprehensive records of interactions and important details, ensuring transparency and accountability.
Build positive relationships with customers, driving satisfaction, and building long-term loyalty.

Requirements:

Demonstrated precision and attention to detail in manual operations.
Exceptional written and verbal communication skills, with the ability to communicate complex information clearly and concisely.
Proficient in navigating online platforms for efficient status tracking and management.
Proactive problem-solving abilities, capable of multitasking and thinking creatively to resolve issues effectively.
Empathetic and patient, with the ability to understand and address customer needs with empathy and care.

Nice-to-haves:

Previous experience in customer support roles, demonstrating a track record of excellence in customer service.
Familiarity with business formation processes and experience in tracking submission statuses.
Proficiency in additional languages to enhance communication and better serve our diverse customer base.
Strong interpersonal skills, with a passion for building connection and fostering positive relationships with customers.