AI Automation & Agent Engineer

Viber’s AI Operations team builds and deploys intelligent automation across the company — from sales and finance to support and HR.

As we scale our portfolio of live automations, we’re looking for an experienced AI Automation & Agent Engineer to take on a broad and high-impact role. You’ll lead new automation projects from ideation to production, own the reliability of existing systems, and serve as the go-to expert helping Viber employees get the most out of AI tools — especially Claude Code. This is a hands-on, cross-functional position at the center of how Viber adopts and scales AI internally.

Responsibilities

Lead Automation Projects

Partner with department leads across sales, support, finance, and HR to identify high-impact AI and automation opportunities.
Design and build LLM-based workflows, integrating APIs, MCP servers, and internal tools.
Develop agent-like automations and internal copilots that augment decision-making and execution.
Own the full lifecycle — from ideation and process design through development, testing, and production launch.
Present project plans, progress updates, and outcomes with measurable impact to stakeholders at all levels.

Build AI Systems & Integrations

Build robust, maintainable workflows using N8N, Claude Code, and other orchestration tools.
Integrate across systems using REST APIs, webhooks, and external/internal tools.
Design reusable patterns for skills, agents, and workflows that can scale across teams.
Continuously evaluate and adopt new AI tooling, MCP capabilities, and agent frameworks.

Maintain & Improve Live Systems

Monitor, triage, and resolve issues across all live AI automations, copilots, and agents.
Identify recurring failure patterns and implement systemic improvements to reliability, performance, and cost.
Ship incremental improvements and new capabilities quickly and safely.
Maintain clear documentation for workflows, agents, and system behavior.

Drive AI Adoption, Skills & Governance Across Viber

Act as the internal expert and first point of contact for employees using Claude Code and AI tools.
Help teams build and scale AI skills — from basic usage to advanced workflows and agent design.
Manage and optimize AI usage and performance across the organization (tokens, costs, reliability, adoption).
Build and evolve an internal “AI control tower” — providing visibility into usage, performance, governance, and impact.
Run onboarding sessions, workshops, and create practical guides that empower teams to work independently with AI.
Guide teams through MCP integrations, tool configurations, and best practices.
Stay current on Claude Code updates, new MCP capabilities, and emerging AI tooling — and proactively share relevant developments with the team.
Requirements

Must-haves

3+ years of experience in a technical role — automation engineering, backend development, or AI/ML operations.
Proven ability to lead projects end-to-end, from requirements to production.
Hands-on experience building LLM-based workflows, automations, or agents.
Strong experience with workflow tools (N8N, Zapier, Make, Temporal, or similar).
Solid coding skills in Python and/or JavaScript.
Experience integrating systems using APIs, webhooks, and structured data (JSON).
Strong communication skills — able to work closely with non-technical teams and translate needs into solutions.

Nice-to-haves

Experience building internal copilots or AI-powered tools.
Familiarity with multi-agent systems, MCP ecosystem, or orchestration frameworks.
Experience defining best practices, patterns, or frameworks for AI usage.
Background working across business domains (sales, finance, support, HR)
Experience enabling AI tool adoption — training, documentation, or internal consulting for business teams.