IT Helpdesk and Systems Specialist

Overview

We are seeking a dynamic and detail-oriented IT Support and Systems Specialist to join our IT team. This hybrid role is split evenly between providing high-quality technical support and managing key systems that enable smooth IT operations. You will play a vital role in ensuring our internal technology infrastructure is reliable, efficient, and secure.

Key Responsibilities

️ IT Support

Serve as the first point of contact for end-user technical support across hardware, software, and network-related issues.

Troubleshoot and resolve incidents related to:

Windows and MacOS - Hardware and software
Office 365 and Google Workspace platforms
Peripheral devices (meeting rooms, end-user equipment, etc.)
Provide remote and in-person technical assistance to employees.
Manage help desk ticketing system, ensuring timely resolution and communication.

️ Systems Administration

Maintain and administer Office 365 and Google Workspace environments, including user management, licensing, and integrations.
Manage device fleet through Jamf & Intune.
Ensure endpoint security compliance and OS patch management.
Monitor system health, performance, and capacity planning.
Participate in system upgrades, maintenance, and documentation.
Create automations and improve processes.

Requirements

✅ Must-Have

5+ years of experience in a combined IT support and system administration role.

Hands-on experience with:

Microsoft Office 365 (Entra, Exchange, OneDrive, SharePoint).
Google Workspace (Docs, Drive, Admin Console).
IT hardware troubleshooting (desktops, laptops, peripherals)
Proficiency in Jamf or similar MDM/EMM solutions.
Strong analytical and problem-solving skills.
Experience with scripting (e.g., PowerShell, Python, Bash) for task automation and reporting.
Excellent communication and interpersonal abilities.

Nice-to-Have

Exposure to ITIL best practices and ticketing systems (e.g., Jira).
Knowledge of networking fundamentals.
Experience with vendors & purchases.