Senior AI Conversational Designer

At Navan, "It's all about the user. All of them." We're passionate about providing a seamless one-stop experience for business travelers, no matter how they travel, where they stay, or where they're going.

We are looking for a Senior Conversational Designer for our NavanGo AI product team in Israel. The mission of this team is to create the trusted go-to, AI-first personalized travel partner—so invaluable to frequent business travelers that they can't imagine traveling without it. In this role, your mission is to craft natural, engaging, and human-centric conversational experiences that align with our team's vision and enhance the overall travel journey.

What you'll do:

Design and refine conversational flows that serve users before, during, and after their travels
Develop and maintain a consistent tone, style, and personality across all conversational interfaces
Collaborate closely with Product Managers, Engineers, UX Designers, and Go-To-Market teams to integrate conversational solutions into the overall product strategy
Conduct user research and usability testing to optimize and iterate dialogue flows based on feedback and data insights
Leverage both qualitative and quantitative data to continually enhance the conversational experience in a dynamic environment
Stay informed on emerging trends and best practices in conversational AI and design, pushing the boundaries of digital interaction
Advocate for a user-first approach in all conversational design initiatives

What We're Looking For:

5+ years of experience in conversational design, UX writing, or a closely related field
A portfolio demonstrating successful design of conversational interfaces and dialogue flows
Deep understanding of user-centered design principles and the ability to craft compelling, engaging dialogues
Proficiency with conversation design tools and methodologies, coupled with a keen attention to detail
Strong analytical skills with the capability to transform data insights into creative design solutions
Excellent verbal and written communication skills for effective collaboration with cross-functional teams
An enthusiastic, innovative mindset and a passion for redefining digital conversations

Join us at Navan and help shape the future of travel by creating conversational experiences that truly resonate with our users.