Support Manager (WAZE)

Rockstars wanted!

We are a young, fast-growing company that delivers excellent cloud-based solutions, focused on the market leading products from companies such as salesforce.com and Oracle.
Job Description:
We are looking for a skilled and dedicated Salesforce Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to our users, ensuring a smooth and efficient resolution to their inquiries. The ideal candidate is a problem-solver with a strong understanding of the Salesforce platform and a passion for customer service.

Responsibilities
Ticket Management: Proactively monitor and manage the support queue, ensuring timely review and triage of all incoming requests.
Issue Investigation: Investigate and troubleshoot technical issues reported by users, meticulously documenting each step of the resolution process.
Direct Support: Respond to user tickets, providing clear, accurate, and professional guidance to resolve their issues efficiently.
Queue Oversight: Manage the overall support queue and track the status of tickets assigned to various team members, ensuring all items are handled promptly.
Service Improvement: Identify and implement opportunities to enhance the quality and efficiency of our support services.
Platform Optimization: Continuously improve the use of Salesforce for our support operations, finding new ways to streamline workflows and enhance the user support experience.
Knowledge Base Management: Maintain and expand our knowledge base by creating and updating articles for frequently encountered issues, empowering users to find solutions independently.

Skills Required
Proven experience in a technical support role, preferably with Salesforce.
Strong analytical and problem-solving skills.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Strong organizational skills and attention to detail.
Knowledge of Salesforce administration and functionalities is a plus.

Please send your CV to: [email protected]