Data Center Technician II

*Our Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.*

*Scope: *
* Works on assignments that are moderately difficult, requiring judgment in resolving issues
* Requires some instruction on new assignments and infrequent checks on daily work

*Roles and Responsibilities:*
* Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.
* Confirm and label devices, rack and cables.
* Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
* Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

*Required Qualifications/Skills:*
* High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
* Excellent verbal and written communication skills in English
* Ability to respond to any On-Call request within 1 hour, while on-call
* Effectively utilize the ticket management systems
* Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
* Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
* Ability to adapt to changing priorities, conditions, and circumstances
* Strong organization skills
* Working knowledge of computer hardware
* Understanding of networking components and infrastructures
* Knowledge of copper and fiber testers
* Excellent troubleshooting skills
* Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
* Experience with cable management and knowledge of how to run fiber and copper in a data center
* Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies
* Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
* Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
* Ability to learn new software
* Must provide own transportation to work locations

*Preferred Qualifications:*
* Certifications in Data Center technologies are desired
* Hands on experience in electrical, HVAC, and data center infrastructures
* Working knowledge of networking components and infrastructures, including Wi-Fi

Job Type: Full-time