Technical support & pre-sales engineer

We’re hiring! Pre-Sales & Technical Support Engineer
Israel | Full-time | Hybrid
Do you enjoy combining technical expertise, customer interaction, and cutting-edge CNC solutions?
Join GibbsCAM Israel and play a key role at the intersection of pre-sales, technical support, and customer success.
Your mission
As a Pre-Sales & Technical Support Engineer, you will be a trusted technical partner for our customers and sales team. You will showcase the power of GibbsCAM solutions and ensure customers get the most value from their CAM environment—from first demo to successful deployment.
What you’ll do
Pre-Sales & Customer Engagement
Work closely with Sales to understand customer needs and present tailored GibbsCAM solutions
Deliver compelling product demonstrations, technical presentations, and proof-of-concept sessions
Represent GibbsCAM at trade shows, seminars, and customer events
Technical Support & Training
Provide first-line technical support on GibbsCAM software
Analyze and resolve issues related to CAM programming, post-processing, and CNC machining workflows
Train new and existing customers (on-site and remotely)
Collaborate with global GibbsCAM support and development teams on complex technical cases
Participate in on-site customer visits, implementation follow-ups, and post-processor certification tests
Create clear technical documentation and training materials
What you bring
Bachelor’s degree in Mechanical Engineering (or equivalent technical background)
2+ years of hands-on experience with CAM software and CNC machining
Solid understanding of milling, turning, and multi-axis machining processes
Strong problem-solving skills and a customer-oriented mindset
Excellent communication and presentation skills
Fluency in Hebrew and English
Willingness to travel within Israel
A plus
Experience with GibbsCAM
Background in technical support or customer-facing roles
Post-processor customization experience
Programming skills
Why join us?
Be part of a global, technology-driven organization
Work with advanced CAM solutions used by leading manufacturers
Enjoy a hybrid working model and varied customer-facing activities
Make a real impact on customer success and business growth

About Us
GibbsCAM is part of the Sandvik Group, a global high-tech engineering company that provides products and services designed to enhance customers’ productivity, profitability, and sustainability. In 2024, the Sandvik Group employed approximately 41,000 people and generated revenues of around SEK 123 billion.
GibbsCAM is a production-grade milling and turning CAM system designed to maximize CNC code efficiency and machine tool performance. It supports 2D to 5-axis milling, turning, multi-task machining (MTM), Swiss-style turning, and wire EDM. By offering exceptional ease of programming for virtually any CNC machine, GibbsCAM enables manufacturers to produce higher-quality parts with digital precision and speed.
Our mission is to support customers in expanding their manufacturing capabilities by delivering intelligent software solutions that shape the future of production. With operations in over 15 countries, more than 100 distributors, and a global team of experienced consultants and product specialists, we support customers worldwide.
Sandvik is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.