Banking Partner Operations Manager

Why join Tipalti?Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.In this role, you will be responsible for:Banking Partner Ownership & CommunicationOwn all inbound and outbound communications with banking partnersOwn resolution and communication on all issues related to payment and banking activities with partnersAct as Tipalti’s primary representative on operational banking partner callsManage ongoing operational relationships, including issue resolution, escalations, and follow-upsEnsure clear alignment and accountability across all interactions with banking partnersCross-Functional CoordinationCoordinate closely with Engineering and Product Divisions on:Banking partner announcements and changesMigrations and requirementsIncidents, issues, and escalationsPartner with Payment Operations team on customer-facing communications related to banking partner changes or incidentsEnsure all relevant internal teams are informed, aligned, and prepared for banking partner related changesOperational Excellence & EfficiencyIdentify operational gaps, inefficiencies, and opportunities for improvement in banking partner workflowsDrive process improvements that enhance reliability, scalability, and transparencyProactively surface risks and recommend mitigation strategiesIntegrations & Change ManagementOwn and monitor banking partner integration requirements with TipaltiLead and coordinate routing implementations, currency expansions, physical accounts migrations, and production testing, from planning through executionManage operational readiness for new currencies, routing changesEnsure smooth rollout and adoption across internal teams, including risk assessment and rollback planningTraining & EnablementTrain Payment Operations teams on new banking partner features, sandbox environments, or new operational processesTranslate complex banking and technical concepts into clear, actionable guidanceReporting & Stakeholder VisibilityPrepare weekly and monthly summaries for management, including:Key issues and resolutionsOperational risksPartner performance insightsProgress on improvements and initiativesAbout youBachelor’s degree in Business, Economics, Finance, or a related field, or equivalent practical experienceAt least 3 years of strong experience working with global banking partners or financial institutionsAt least 3 years of proven background in payments, banking operations, or fintech environmentsDeep understanding of payment terms, banking concepts, and operational flowsExperience working with multiple internal stakeholders, including Engineering, Product, and Operations teamsExcellent communication skills in English, with the ability to quickly get to the bottom lineStrong analytical and problem-solving skillsAbility to understand complex configurations and simplify them for different audiencesHighly organized, accountable, and comfortable owning end-to-end processesCan-do attitude with a strong sense of ownership and urgencyPreferred QualificationsExperience in a SaaS or fintech company operating at scaleFamiliarity with payment integrations, APIs, or banking infrastructureExperience managing operational escalations with external partnersComfortable working in a fast-paced, highly cross-functional environmentOur tech teams are the engine behind our business. Tipalti’s tech ecosystem is extremely rich and we continually add new features to our products, ensuring that we respond to our clients’ needs at scale. Our tech teams retain a fast-paced, start-up vibe that encourages innovation and critical thinking. At Tipalti, you’ll have the opportunity to work with a diverse, global team of engineers, developers and product leaders who are collectively building the future of our best-in-class product suite as we transform financial operations for the future.#IL-hybridOur MissionOur mission is to elevate how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. We are the AI-powered platform that automates finance.Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter. We work hard for our 99% customer retention rate which is built on trust, reliability and innovation. Tipalti means we handled it" - a mission to which we are constantly committed.AccommodationsTipalti champions inclusive teams, in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to [email protected] for assistance.AI UseWe may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process. This includes resume screening, skills assessment, and candidate matching. You have the right to request human review of any automated decision. For more information about how we collect and use personal data and information during recruitment, please refer to our Job Candidate Privacy Notice. For additional questions about our use of AI during our recruitment process, you can contact [email protected].PrivacyWe are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process, please refer to our Job Candidate Privacy Notice below: