Agentforce Software Engineering Architect

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Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Do you want to be at the forefront of a team at Salesforce that is making history and build technology and new data pipelines that millions of people will use?

Are you excited about working on large-scale Generative AI, Natural Language Processing (NLP), and Deep Learning?

Salesforce, the world’s #1 AI CRM, has recently unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing, and commerce, driving unprecedented efficiency and customer satisfaction. Agentforce enables companies to scale their workforces on demand with a few clicks.

Your Impact:

The Agentforce team is looking for an experienced Software Engineering Architect in AI/ML Data Pipelines to help design and develop intelligent, personalized, and trusted CRM Generative AI Applications for Agentforce.

In this position, you will be responsible for the technical aspects and vision of Agentforce Applications developed by a group of ~ 60 engs and collaborate closely with Product and Project Managers, Engineering Managers, UX, and more.

Our innovative team is working on exciting and interesting problems in areas like Agentforce Conversation Explorer, Agentforce Analytics, Agentforce Speech Services, LLM evaluations and metrics, and more.

If you are interested in being part of a state-of-the-art CRM Generative AI team that has high visibility and customer impact, then reach out to join our team!

Required skills:

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Experience: 15+ years of professional software engineering experience, with at least 5+ years in an architectural role in a big tech corporation (5K+ employees) leading projects architecture of ~40 engs, including significant experience in AI Applications development and Data Pipelines running on AWS or an equivalent cloud platform.

Architectural Design & Strategy: Lead the design and definition of secure, scalable, and resilient architecture for large-scale, distributed, and high-performance cloud systems. Ensure solutions are both technically sound and aligned with customer needs, security, compliance, and business requirements.

Work closely with engineering managers, product managers, and technical leads to solve complex problems, review the design and architecture of new features, and provide feedback to ensure alignment with the organization's North Star architecture.

Be hands-on: conduct code review, engage in pull request discussions and approvals, and remain close to the code, supporting the teams.

Technical Leadership: Provide technical guidance and mentorship to engineering teams, fostering a culture of innovation, quality, and continuous improvement.

Innovation: Drive the adoption of new technologies, tools, and processes to improve the efficiency and effectiveness of the engineering teams.

Performance Optimization: Identify and address performance bottlenecks in the system, ensuring high availability and reliability of the applications.

Documentation: Create and maintain comprehensive architectural documentation, ensuring that all team members have a clear understanding of the system design and its components.

Great Communication with both technical and non-technical team members, ensuring that architectural decisions are well understood and supported across the organization.

Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful delivery of projects.

Continuous Improvement: Stay up-to-date with industry trends and standard processes, continuously seeking opportunities to improve the architecture and processes.

Big-corp Orientation: Ability and desire to work in a big-corporation environment, gaining knowledge from the vast experience of teams and leading complex dependencies.

Proven track record of leading and mentoring cross-functional teams, fostering collaboration while ensuring alignment to guidelines and processes.

Problem-Solving & Design Thinking: Strong analytical skills, with a deep understanding of design patterns, architectural frameworks, and a data-centric approach for solving complex technical challenges.

Architectural Vision: Ability to work with other architects and principal architects from different departments to craft the architectural vision and roadmap for the organization.

Strategic Design: Ability to drive long-term design strategies that span multiple complex projects, deliver technical reports, and present performance insights to customers and at industry events.

Global Collaboration: Willingness and ability to work and collaborate with lead engineers, architects, and product managers across different time zones, especially in the US.

Preferred Qualifications

Experience with conversational AI

Public Speaking: Experience presenting at industry conferences, webinars, or other public forums.

Customer-Facing Experience: Experience in customer-facing roles, understanding customer needs, and translating them into technical requirements.

Benefits & Perks

Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Salesforce Information

Check out our Salesforce Engineering Site .

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.