Implementation Engineer (Customer-Facing)

Who Were Looking For - The Dream Maker Were looking for an Implementation Engineer who loves solving integration problems - and wants to own the whole customer journey, not just the technical ticket. At our company, youll take new merchants from contract signature to go-live. Youll get into the APIs, webhooks, and data flows yourself when something breaks, and youll be the person the customer trusts to get them live - running the project, leading the calls, and keeping every team in sync. This is a customer-facing role for a technical person: part integration engineer, part project lead. Youll handle Enterprise implementations end to end, support complex SMB integrations, and help shape how onboarding scales at our company. The role starts as a hands-on individual contributor, with the opportunity to build and lead the onboarding team as the function grows. About us we are a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and Ecommerce, weve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, we are on a product-led growth journey. Were a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize Ecommerce and protect online businesses from chargeback fraud. What Youll Own
* Own the technical side of every implementation - troubleshoot API and webhook issues, investigate data flows, and resolve integration problems before escalating to Engineering.
* Take Enterprise customers from contract signature through go-live and first value, as their primary point of contact.
* Build and run implementation plans, timelines, milestones, and risks across several customers in parallel.
* Lead customer calls with both technical teams and executive stakeholders.
* Support complex SMB integrations and act as the escalation point for onboarding blockers.
* Work hands-on with our companys payment ecosystem - Stripe, Shopify Payments, PayPal, Adyen, and other payment providers.
* Turn repeated integration issues into better documentation, tooling, and automation.
* Partner with Sales, Product, Engineering, Support, and Customer Success, and feed what you see in the field back into the product.