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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 90,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.
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כבר העליתם קו"ח בעבר? כניסה
מלאה
9,000-12,000 ₪
The team oversees customer support for our Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the companys products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
Responsibilities
Onboard and off-board clients for our Data Derivatives products and services
Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
Provide timely and accurate response to all client inquiries
Provide support for any file delivery failures
Escalate issues with internal groups to resolve issues with urgency, when applicable
Maintain strong relationships with clients and internal teams
Ensure up-to-date documentation of policies, procedures and work processes periodically
Responsibilities
Onboard and off-board clients for our Data Derivatives products and services
Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
Provide timely and accurate response to all client inquiries
Provide support for any file delivery failures
Escalate issues with internal groups to resolve issues with urgency, when applicable
Maintain strong relationships with clients and internal teams
Ensure up-to-date documentation of policies, procedures and work processes periodically
Requirements:
Knowledge and Experience
Bachelors or equivalent university degree is preferable
Excellent verbal and written English language skills
Excellent time-management and organizations skills
Experience in a similar support or client-facing role (an advantage)
Strong analytical and problem-solving skills with attention to detail and follow-up
Ability to interact with external clients, as well as internal business units
The working hours will be 5 days per week, Monday to Friday from 8am, 9am or 10am on rotation
Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage)
Knowledge and Experience
Bachelors or equivalent university degree is preferable
Excellent verbal and written English language skills
Excellent time-management and organizations skills
Experience in a similar support or client-facing role (an advantage)
Strong analytical and problem-solving skills with attention to detail and follow-up
Ability to interact with external clients, as well as internal business units
The working hours will be 5 days per week, Monday to Friday from 8am, 9am or 10am on rotation
Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage)
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 90,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.
DOCX, DOC, PDF - בעברית או באנגלית
כבר העליתם קו"ח בעבר? כניסה
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