Analyst, Trading Operations (Extended Hours)

The Analyst, Trading Operations, Digital Assets serves as a first-line support specialist for the Groups affiliated Digital Asset ATS (pending regulatory approvals) and Global OTC ATS. In this operationally critical role, the analyst monitors trading activity, identifies and escalates issues, and partners with cross-functional teams to ensure uninterrupted trading operations across both platforms. The role requires a motivated self-starter comfortable with non-traditional hours, blockchain-based trade infrastructure, and the evolving regulatory landscape for digital asset securities.

Responsibilities
Daily operations and support
Provide real-time trading operational support for NYSE Groups affiliated Digital ATS and Global OTC ATS.
Monitor trading activity, system performance, and order flow across both platforms
Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions.
Assist participant firms with inquiries related to order types, trading functionality, and settlement status.
Support bust/cancel determinations, clearly erroneous execution (CEE) reviews, and error account escalations in coordination with compliance and legal teams.
Shift coverage
Coverage aligned with NYSE Groups affiliated Digital Asset ATS's extended trading hours. Specific schedule, including holiday coverage, to be confirmed based on team rotation.
Collaboration and communication
Partner with Technology, Product Management, and Compliance to onboard participants and resolve technical or operational issues.
Coordinate with compliance and outside counsel on regulatory matters, including trade reporting and ATS obligations.
Escalate production issues to System Operations and Engineering, with clear and timely communication to internal stakeholders.
Disseminate platform status updates and operational notices in a timely manner.
Support process documentation, post-incident reviews, and continuous operational improvement initiatives.
Develop deep working knowledge of NYSE Groups affiliated Digital Asset ATS platform architecture, Global OTC ATS workflows, and relevant FINRA/SEC regulatory requirements.