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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.
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כבר העליתם קו"ח בעבר? כניסה
7,000-9,000 ₪
As an IT helpdesk Specialist, you'll join global IT team providing first-line Technical Support to our EMEA (London, Paris) and US (Boston) offices, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. This role's shifts fall in the afternoon/evening (Israel time) to align with our US and European business hours, and it is a primary point of contact for non-Israel-based employees - strong professional English is essential. Weekly schedule (Israel time):
* Monday: 15:00-23:00
* Wednesday: 15:00-23:00
* Friday: 10:00-15:00 What you'll do: Provide helpdesk support for our EMEA and US offices as part of the follow-the-sun rotation. Support and troubleshoot hardware and software issues (Windows and Mac). Install and configure hardware, software, and networks. Execute onboarding/offboarding processes for employees per established procedures. Manage and maintain IT inventory. Monitor on-premises systems and troubleshoot issues. Maintain and support A/V conference systems (Zoom, Teams) for company meetings across time zones. Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk -tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.
* Monday: 15:00-23:00
* Wednesday: 15:00-23:00
* Friday: 10:00-15:00 What you'll do: Provide helpdesk support for our EMEA and US offices as part of the follow-the-sun rotation. Support and troubleshoot hardware and software issues (Windows and Mac). Install and configure hardware, software, and networks. Execute onboarding/offboarding processes for employees per established procedures. Manage and maintain IT inventory. Monitor on-premises systems and troubleshoot issues. Maintain and support A/V conference systems (Zoom, Teams) for company meetings across time zones. Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk -tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.
Requirements:
You'll do it using: Fluent/near-native professional English (written and verbal) - you'll be the primary contact for EMEA and US employees, including senior stakeholders, often without a shared first language to fall back on. Hands-on helpdesk experience in a domain environment. Experience in troubleshooting Windows and Mac technical issues. Good troubleshooting skills. Comfort working independently during evening/off-hours shifts with limited on-site backup. MCSA /CCNA certification - optional. You'll excel by: Strong customer service focus, with effective problem-solving and communication across cultures and time zones. Ability to work under pressure, prioritize tasks, and meet deadlines. Being a team player, comfortable working independently in a fast-paced global environment. Strong attention to detail and accuracy in documenting support interactions. Operating comfortably within a defined access-control framework (least-privilege roles, logged/time-boxed elevation) rather than needing broad standing access. Reliable availability for the fixed weekly shift pattern above.
You'll do it using: Fluent/near-native professional English (written and verbal) - you'll be the primary contact for EMEA and US employees, including senior stakeholders, often without a shared first language to fall back on. Hands-on helpdesk experience in a domain environment. Experience in troubleshooting Windows and Mac technical issues. Good troubleshooting skills. Comfort working independently during evening/off-hours shifts with limited on-site backup. MCSA /CCNA certification - optional. You'll excel by: Strong customer service focus, with effective problem-solving and communication across cultures and time zones. Ability to work under pressure, prioritize tasks, and meet deadlines. Being a team player, comfortable working independently in a fast-paced global environment. Strong attention to detail and accuracy in documenting support interactions. Operating comfortably within a defined access-control framework (least-privilege roles, logged/time-boxed elevation) rather than needing broad standing access. Reliable availability for the fixed weekly shift pattern above.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.
DOCX, DOC, PDF - בעברית או באנגלית
כבר העליתם קו"ח בעבר? כניסה
הרצליה
ערב
7 חודשים
קרית גת
