IT Team Lead

We are looking for a talented and experienced IT Team Lead to lead our Global IT operations, manage and develop our IT team, and drive the growth of our IT capabilities. This role combines hands-on technical expertise with people leadership and operational responsibility in a fast-paced global environment.

Description:
Lead, mentor, and develop IT team members while fostering a high-performance and service-oriented culture.
Maintain and develop our global IT assets:
Systems, laptops, licenses, networks, cloud-based applications, meeting rooms, etc.
MDM: Manage Windows endpoints through Microsoft Intune, including device configuration, compliance policies, application deployment, and lifecycle management.
Work closely with IT Procurement.
Run a high-class efficient help desk to support our hardworking end-users and delight them with everything they need.
Work closely with Operations, DevOps and Security teams to implement our access policy.
Monitor network performance (availability, utilization, throughput, QoS, latency, etc.).
Systems implementation and integration projects.
Our technology stack includes:
Microsoft 365, Azure-based identity and access services, Microsoft Entra ID, Mac OS, Windows, networks (VLANs, firewalls),
Wi-Fi, Cloudflare ZTNA.