Delivery Project Management TL

We are looking for a Delivery Project Management Team Lead to drive the growth and global scaling of the Project Management function within the Delivery department. As our company expands into new markets, this role will be critical in ensuring operational efficiency, standardizing processes across regions, and maintaining seamless project execution for both new implementations and ongoing support. The ideal candidate is both a strategic thinker and a hands-on leader, with experience managing Project Managers and leading business functions through periods of rapid scale. They excel at managing change, optimizing team utilization, and ensuring smooth day-to-day operations in a fast-scaling, international environment.
What you'll do:
Drive Efficiency & Utilization in the department:
Design and optimize the structure and workflows of the Project Management function to ensure high efficiency and effective support across different regions.
Define and track KPIs to measure the team's performance and operational success.
Forecast project pipeline and assess team capacity needs across different locations, including offshore sites, to ensure the right team size and structure for future demand.
Lead Process Evolution Through Change:
Own and refine project management processes, adapting them to support evolving business needs and company growth.
Collaborate with cross-functional teams (Operations, Customer Success, Sales, and Technical Product) to plan smooth execution of customer projects at scale.
Set the standard for AI-assisted project management across the global team, identify where AI can remove manual work, and turn those into repeatable team practices.
Drive standardization and scalability in project delivery, while maintaining flexibility for client-specific needs.
Implement best practices for risk management, issue resolution, and continuous improvement.
Oversee Day-to-Day Production:
Manage and mentor a global team of Project Managers, providing guidance on project execution, prioritization, and client management.
Take overall accountability for the successful execution of projects, ensuring flawless delivery and high customer satisfaction.
Act as the escalation point for project risks, blockers, and critical decisions.