עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
14,000-18,000 ₪
We're looking for an AI and Knowledge Manager to own the intersection of AI-driven support and our Knowledge hub (aka. Help center). You'll make sure our AI tools and self-service resources work as one system, so customers get fast, accurate, and consistent answers no matter which channel they land on.
You'll shape the AI chatbot strategy end to end, from prompt design to failure detection, while owning the Knowledge hub (aka. Help center) roadmap, content, and voice. You'll partner closely with Support, CS, and R&D to keep our knowledge base sharp, train agents on AI tools, and turn deflection data into concrete improvements.
Hands-on experience designing and optimizing LLM prompts, and using AI tools to scale documentation and support workflows, is a must for this role.
This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office. This is a Monday to Friday role.
You'll shape the AI chatbot strategy end to end, from prompt design to failure detection, while owning the Knowledge hub (aka. Help center) roadmap, content, and voice. You'll partner closely with Support, CS, and R&D to keep our knowledge base sharp, train agents on AI tools, and turn deflection data into concrete improvements.
Hands-on experience designing and optimizing LLM prompts, and using AI tools to scale documentation and support workflows, is a must for this role.
This role is based in Tel Aviv. We work in a hybrid model, with 3 days a week in the office. This is a Monday to Friday role.
Requirements:
2+ years of experience in knowledge management, technical writing, support operations, or a related content/AI role
Hands-on experience with AI chatbot platforms (e.g., Intercom Fin) and LLM prompt design
Proven track record owning a Knowledge base at scale, including information architecture and content standards
Comfortable writing and maintaining content in Markdown/MDX (e.g., Redocly, Mintlify, or similar docs as code platforms)
Strong analytical skills, with experience turning support/deflection data into actionable insights
Experience with automation tools (e.g., n8n, Zapier) to scale documentation or support workflows
Excellent written English and a sharp eye for tone, clarity, and consistency
A strong builder mindset, comfortable owning ambiguous problems and shipping solutions independently
2+ years of experience in knowledge management, technical writing, support operations, or a related content/AI role
Hands-on experience with AI chatbot platforms (e.g., Intercom Fin) and LLM prompt design
Proven track record owning a Knowledge base at scale, including information architecture and content standards
Comfortable writing and maintaining content in Markdown/MDX (e.g., Redocly, Mintlify, or similar docs as code platforms)
Strong analytical skills, with experience turning support/deflection data into actionable insights
Experience with automation tools (e.g., n8n, Zapier) to scale documentation or support workflows
Excellent written English and a sharp eye for tone, clarity, and consistency
A strong builder mindset, comfortable owning ambiguous problems and shipping solutions independently
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.
18 חודשים
בוקר
