Head of Billing & Collections

Were looking for a hands-on Head of Billing & Collections to lead and scale our end-to-end billing, accounts receivable, and collections operations.

This role combines people leadership with direct operational ownership. Youll build and manage the team, strengthen financial controls, and create the processes, reporting, and automation that support an accurate and scalable billing-to-cash operation.

Youll be responsible for ensuring customers are billed correctly and on time, maximizing collections, minimizing billing leakage, and giving Finance leadership clear visibility into receivables and expected cash collections. This is a role for someone who can move comfortably between leading a team, resolving complex billing and collection issues, and building the systems that support our next stage of growth.

The impact youll have

Protect revenue through complete, accurate, and timely billing while reducing errors and leakage.
Improve cash collections, reduce aged receivables, and maintain strong customer relationships.
Give Finance leadership reliable visibility into collection performance, cash expectations, and financial exposure.
Build an accountable team and scalable operations that support growth without proportional headcount increases.

What youll own (Your arena):

Team Leadership & Accountability
Build, manage, and develop the Billing, Reconciliation & Collections team.
Define responsibilities, service-level agreements (SLAs), individual and team KPIs, controls, and escalation procedures.
Establish a culture of ownership and accountability, with sufficient coverage and appropriate segregation of duties as the function scales.

End-to-End Billing
Own the complete billing-to-cash lifecycle across recurring, usage-based, transaction-based, success-based, and other variable billing models.
Ensure contracts, amendments, pricing changes, discounts, and customer-specific commercial terms are accurately reflected in billing systems.
Establish controls to capture all billable activity, identify unbilled or incorrectly billed activity, and resolve discrepancies before invoices are issued.
Own billing adjustments, credits, refunds, and invoice corrections.

Collections & Accounts Receivable
Own company-wide accounts receivable (AR) and collections performance, with strategies tailored to customer segment, aging, balance, and risk.
Drive proactive follow-up on overdue invoices and clear escalation procedures; personally manage or oversee material and high-risk collection cases.
Partner with Customer Success, Sales, Finance, and Legal to resolve disputed or significantly overdue balances.