עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום כללי

תל אביב - יפו

חברה בתחום כללי

תל אביב - יפו
מלאה
12,000-17,000 ₪ (הערכה מבוססת AI)
הערכה מבוססת AI ולא שכר של המעסיק

The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI.

The ideal candidate is passionate about technology, troubleshooting, and customer success.

Responsibilities
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction.
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction.
Contribute to methodologies, best practices, and techniques to improve our support process.
Build and contribute to our technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

Requirements:
Requirements
+4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience.
Proven experience with SQL and data analysis - MUST.
Proven experience with debugging web applications.
Strong project management skills.
Excellent problem-solving and troubleshooting skills.
Proven excellent customer-facing communication skills (verbal and written).
Familiarity with the US healthcare industry- Advantage.
Proven experience in programming (JavaScript, Python, Nodejs) - Advantage.

What would you stand out?
Experience with troubleshooting data pipelines and ETL processes.
Experience in a fast-growing organization.
Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas.
A can-do attitude.
Detailed oriented.

This position is open to all candidates.