עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום מחשבים ורשתות

תל אביב - יפו

חברה בתחום מחשבים ורשתות

תל אביב - יפו
מלאה
12,000-17,000 ₪ (הערכה מבוססת AI)
הערכה מבוססת AI ולא שכר של המעסיק

we are seeking a customer-focused Technical Support Engineer to join our Global Technical Support team.
In this role, you will provide technical support to customers, troubleshoot networking and communication solutions, and collaborate with Engineering and Product Management to resolve technical issues efficiently.
You will also deliver professional services and support customers both remotely and on-site.
This is a full-time position with the option of working from home one day a week.
Location: Tel Aviv office Ramat-Hachayal.
Key Responsibilities
Serve as the primary technical contact for assigned customer support cases via phone, email, and web.
Troubleshoot and resolve network configuration issues, equipment faults, and product-related problems.
Analyse customer network environments to identify root causes and recommend effective solutions.
Collaborate with Engineering, Product Management, and Tier-3 Support teams to resolve complex technical issues.
Deliver Professional Services, including product implementation, configuration, technical trainings, technical consulting, etc
Provide on-site installation, troubleshooting, and technical support when required.
Maintain high levels of customer satisfaction by delivering timely, professional, and effective technical support.

Requirements:
Minimum of 2 years of experience in one or more of the following areas:
Carrier Ethernet technologies
IP/Ethernet networking
VLANs, Routing, and Switching
Quality of Service (QoS), including traffic prioritization and policing
Industrial IoT (IIoT) technologies
TDM technologies
SNMP management platforms and network monitoring
IT Network Administration
Strong analytical, diagnostic, and troubleshooting skills.
Excellent communication, interpersonal, and customer service skills.
Ability to manage multiple technical issues in a fast-paced environment.
Willingness to travel for customer on-site support when required.
Preferred Qualifications
Bachelors degree (B.Sc. or B.A.) in Computer Science, Information Technology, Electrical Engineering, or a related technical field.
Networking certifications such as CCNA or equivalent are an advantage.
Experience supporting telecom, service provider, or enterprise networking environments is a plus.

This position is open to all candidates.