Product Manager- CRM System

As a Product Manager for our internal platforms, you will play a crucial role in empowering our global teams and scaling our operations. You will be responsible for leading the vision, strategy, and execution of a brand-new, in-house CRM system built from the ground up to support our unique cross-border business workflows.
Key Responsibilities
Lead the CRM Strategy: Drive the end-to-end product lifecycle for the new in-house CRM, from initial planning and architecture to delivery, rollout, and user adoption.
Enterprise-Wide Alignment: Engage deeply with a wide array of internal teams across the entire company, as well as senior management, to map complex workflows and translate them into scalable, innovative technical solutions.
Roadmap Ownership: Define and own the delivery of the internal CRM product roadmap, ensuring tight alignment with our companys operational goals and growth targets.
Cross-Functional Collaboration: Partner closely with engineering teams, operations specialists, and business units to drive product management from planning to delivery.
Detailed Specifications: Translate high-level business requirements and varying internal user needs into detailed product specifications and actionable development tasks.
Communication: Communicate effectively at both the business and technical levels (written and verbal), acting as the bridge between development teams and the rest of the organization.