עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
20,000-30,000 ₪
If youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.
The Director of CX Operations - AI, Automation, Billing & Payments is a unique opportunity to join a highly motivated, customer-centric team striving for operational excellence.
we are shifting gears toward an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not only well-defined, but supercharged by intelligent automation, data, and AI.
You will be a hands-on operational leader, designing and optimizing workflows using n8n, Make, and Claude; leading critical Billing and Payment, and owning a significant portion of CXs day-to-day operations.
The Director of CX Operations - AI, Automation, Billing & Payments is a unique opportunity to join a highly motivated, customer-centric team striving for operational excellence.
we are shifting gears toward an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not only well-defined, but supercharged by intelligent automation, data, and AI.
You will be a hands-on operational leader, designing and optimizing workflows using n8n, Make, and Claude; leading critical Billing and Payment, and owning a significant portion of CXs day-to-day operations.
Requirements:
AI Builder: Proven, hands-on experience building and deploying AI-based automations and solutions.
Automation Expert: Deep, hands-on expertise with n8n / Make /Claude (formerly Integromat).
Information Systems: Experience with information systems, workflow design, and process automation within a global or international company.
Data Oriented: Strong analytical mindset with an ability to use data and KPIs to drive operational decisions.
CX Operations: Experience managing CX or Back-Office operations is a strong advantage.
Billing & Payments: Experience with billing, payments, financial operations, or SaaS subscription operations is a strong advantage.
Leadership & Mindset:
High-Velocity Mindset: Ability to thrive in a super-fast-paced environment, manage multiple priorities, and maintain a positive, solutions-oriented approach.
Hands-On Leadership: Comfortable getting into the details, building solutions yourself, and working closely with teams to drive execution.
Team Management: Experience managing multidisciplinary teams, particularly small, high-performance squads.
Cross-Functional Leadership: Strong ability to influence and collaborate with teams across the organization, without relying solely on direct authority.
Communication: Fluent English with excellent written and verbal communication skills.
Customer Focus: Tech-savvy with a strong understanding of the customer journey and the ability to translate customer needs into operational improvements.
AI Builder: Proven, hands-on experience building and deploying AI-based automations and solutions.
Automation Expert: Deep, hands-on expertise with n8n / Make /Claude (formerly Integromat).
Information Systems: Experience with information systems, workflow design, and process automation within a global or international company.
Data Oriented: Strong analytical mindset with an ability to use data and KPIs to drive operational decisions.
CX Operations: Experience managing CX or Back-Office operations is a strong advantage.
Billing & Payments: Experience with billing, payments, financial operations, or SaaS subscription operations is a strong advantage.
Leadership & Mindset:
High-Velocity Mindset: Ability to thrive in a super-fast-paced environment, manage multiple priorities, and maintain a positive, solutions-oriented approach.
Hands-On Leadership: Comfortable getting into the details, building solutions yourself, and working closely with teams to drive execution.
Team Management: Experience managing multidisciplinary teams, particularly small, high-performance squads.
Cross-Functional Leadership: Strong ability to influence and collaborate with teams across the organization, without relying solely on direct authority.
Communication: Fluent English with excellent written and verbal communication skills.
Customer Focus: Tech-savvy with a strong understanding of the customer journey and the ability to translate customer needs into operational improvements.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
