NOC Team Leader

Join us, a leading global fintech innovator that is revolutionizing cashless payments, consumer engagement, and business management solutions. With over 1,200 employees across 12 offices worldwide, our company offers a diverse and dynamic environment where your work directly impacts the future of global commerce. We foster a culture of innovation, continuous learning, and data-driven decision-making.
We are looking for a NOC Team Leader to drive our operational production environment to excellence and lead a high-performing team supporting our organization. This role is central to the end-to-end business continuity, resilience, and reliability of business processes, enabled by our business services, products, technologies, and production-grade hybrid infrastructure.
The NOC Manager owns 24/7 proactive detection, rapid restoration, and disciplined change and risk reduction to protect the availability of core production services across our companys platforms.
The ideal candidate combines strong operational expertise, leadership capabilities, and the ability to guide and grow a team in a complex, fast-paced environment.
The role includes people management and technical ownership, with a strong focus on Operational Excellence.
This is the operational and strategic owner of our companys Network Operations Center and our companys operational production environments and systems.
This leader will be responsible for the uptime of the production business services, from onboarding, change management, and daily operations to Detect - Understand - Act proactively to mitigate potential incidents and increase the availability of our companys services.
The NOC Team Leader will report directly to the CIO.
Your key responsibilities will include:
Team Leadership & Strategy
Manage, coach, and perform a performance review of a 10-person NOC team across two geographies (IL/UK)
Own hiring, onboarding, and people decisions for the team
Report directly to the CIO on NOC performance, risk posture, and capability gaps
Own and evolve the NOCs strategic framework (mission, pillars, goals, KPIs) and translate it into a working roadmap
Drive automation and tooling adoption within budget and staffing constraints, identify and quantify operational needs, and translate them into clear requirements for automation and tooling
Incident, Process & Governance
Own end-to-end P0/P1 incident response across 24/7 coverage
Enforce mandatory incident management protocol groups
Design and own NOC operating procedures: monitoring tooling, escalation paths, severity classification, shift handover standards, and on-call structures
Run monthly production retrospectives and distribute findings to Infrastructure and R&D leadership
Success in this Role Means:
The team is engaged, growing, and aligned with organizational objectives
Improving business services uptime and other operational KPIs
Leading operational excellence across the company (R&D, customer support and others).