Customer Focus Linux Internals Engineer (Cortex XDR)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

We are looking for a Senior Linux Internals Software Engineer for our Tel Aviv R&D center. In this unique role, you will be a key part of our engineering team, with a primary focus on providing expert-level development for our customer issues. You'll use your deep knowledge of Linux internals to diagnose, troubleshoot, and resolve critical problems, directly impacting our customers' success while also contributing to the development of our revolutionary endpoint security product.

More information about Cortex XDR product can be found here.

Your Impact

Act as a technical expert and the primary point of contact for complex, customer-reported issues.

Utilize your extensive knowledge of Linux internals to debug and root-cause critical issues, including user-space and kernel-mode components.

Collaborate directly with support to understand their environments and reproduce problems, ensuring a positive and effective support experience.

Lead resolution in coordination with other development and QA teams

Contribute to the development of internal tooling, and automation scripts, to improve the efficiency and quality of our customer support.

Be part a team that values SW development best practices and high standards

Qualifications

Your Experience

Knowledge of Linux internals, including system calls, process management, and memory management.

Very strong system-programming skills in C / C++.

At least 3 years of hands-on experience in Linux system-level debugging and programming.

Proven expertise in using debugging tools on various Linux platforms.

Experience with multi-threaded application development and troubleshooting.

Excellent written and verbal communication skills, with a proven ability to interact directly with customers in a professional and empathetic manner.

Bachelor's degree or equivalent military experience required.

Preferred

Familiarity with multiple Linux distributions (RHEL, Ubuntu, etc) - a significant advantage for debugging customer environments.

Experience with containers, Docker, k8s, and/or Linux namespaces - an advantage.

Experience with software security and/or Linux Security modules (SELinux, AppArmor, etc) - an advantage.

Linux kernel programming experience - an advantage.

Self-motivated with a passion for problem-solving and a customer-first mindset.

Experience reviewing colleagues' code and providing constructive feedback.

Ability to work both independently and as part of a team, thriving in a fast-paced, customer-focused environment.

Additional Information

The Team

To stay ahead of the curve, it’s critical to know where the curve is, and how to anticipate the changes we’re facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that dedicatedly address them. Our engineering team is at the core of our products – connected directly to the mission of preventing cyberattacks. They are constantly innovating – challenging the way we, and the industry, think about cybersecurity. These engineers aren’t shy about building products to solve problems no one has pursued before. They define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

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Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.