Operation Manager, Content Moderation

We are looking for a highly proactive and experienced Operations Manager to help lead the operational evolution in content moderation of the Trust & Safety (T&S) department. This role sits at the intersection of moderation operations, product, technology, data, policy and external vendors. The person will be responsible not only for maintaining existing operations, but for identifying gaps, building scalable solutions and driving complex T&S initiatives from problem definition through implementation. This is a role for someone who is comfortable with ambiguity, operates with a high degree of independence and naturally takes ownership. We are looking for someone who does not wait for a fully defined task or process, but can identify what needs to happen, build the plan, align the right stakeholders and move the work forward.

What am I going to do?:

* Own complex Trust & Safety operational initiatives from definition through execution, rollout and measurement.
* Lead operational aspects of new moderation technologies, external vendor integrations and tooling improvements, including solutions such as automated and AI-assisted moderation.
* Act as the operational owner for integrations: define requirements, identify dependencies, coordinate Product, Engineering, data, Policy, Legal and vendor stakeholders, manage timelines and drive decisions to closure.
* Translate T&S problems and policy requirements into scalable operational workflows, enforcement logic, rules, tooling requirements and implementation plans.
* Continuously identify operational gaps, inefficiencies and emerging abuse trends and proactively propose solutions rather than waiting for predefined projects.
* Build and improve moderation workflows across automation and human review, balancing accuracy, operational efficiency, user impact and business needs.
* Own relationships with relevant moderation and T&S vendors, including implementation, performance management, escalation and ongoing optimization.
* Drive cross-functional projects involving Policy, Product, Engineering, data Science, Legal, Customer Care, QA and Training.
* Support incident and escalation management when operational or platform-integrity risks require rapid cross-functional response.
* Help shape the longer-term operating model and capabilities of the Trust & Safety function.

Equal opportunities:
At our company, we know that talent has no single face. We welcome talent from everywhere and everyone because it makes everything we build better. Need accommodations? Just ask. And if this role excites you but you don't tick every box, apply anyway. The best people rarely fit the mold exactly.