Technical Support

We are looking for a Technical support to join our growing robotics startup. This role is hands-on and multidisciplinary, involving installation, maintenance, troubleshooting, and on-site support of complex robotic systems. The systems combine mechanics, hardware, electronics, and advanced software, and require strong system-level understanding. The position includes work at our companys facilities as well as international travel, primarily for system installations, demos, and field troubleshooting. As part of our rapidly growing, small, motivated, and multi-disciplinary team, this position is the first dedicated role in its domain, providing a unique opportunity to contribute to a new area within the company.

Responsibilities

Maintain, test, and troubleshoot robotic systems at the companys facilities
Install, calibrate, and commission robotic systems at customer and partner sites abroad
Lead on-site system setup and troubleshooting during demos and early deployments
Diagnose and resolve hardware, mechanical, and software issues in the field
Perform hands-on replacement and repair of mechanical and electromechanical components
Work closely with R&D teams (software, mechanical, electrical, algorithms) to deeply understand the system
Gather knowledge from internal engineering teams and apply it independently in the field
Provide technical feedback from the field to improve system robustness and usability
Document issues, procedures, and best practices