Payment Integrations Analyst

We're a global company with teams across markets and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. you'll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world. Role Overview The Payments Analyst plays a critical role in ensuring the accuracy, consistency, and integrity of chargeback-related data across multiple platforms and internal systems. This position combines strong research, analytical and technical skills with cross-functional collaboration to support efficient chargeback management operations and enhance data -driven decision-making. This role also acts as a connective layer between Operations and Engineering - translating operational issues into technical investigations, and technical findings back into clear operational context. What You'll Do
* Research payment service providers (PSPs) and acquire knowledge of their data structures, workflows, and reporting standards
* Map, normalize, and validate data from external systems to align with internal data
* Monitor key operational systems, dashboards, and application logs to identify data anomalies, errors, or breakdowns in the chargeback lifecycle
* Serve as a bridge between Operations and Engineering - triage incoming issues, investigate them technically, and escalate with clear, reproducible context when Developer involvement is needed
* Conduct root-cause analysis to resolve data discrepancies and ensure accurate case handling and reporting outcomes
* Query internal databases using SQL to analyze trends and troubleshoot issues
* Collaborate with multiple teams - including product, operations, and engineering - to resolve edge cases, maintain data integrity, and support system enhancement
* Communicate with PSP representatives as needed to clarify data formats, investigate issues, and ensure proper integration
* Leverage AI tools to enhance data processing, research, and workflow efficiency (or demonstrate willingness to adopt new technologies)
* Contribute to internal process documentation and best practices