Virtual Sales Advisor

As an Virtual Sales Advisor you are the front line of ownership experience at our company, serving as an ambassador who ensures customers maintain a seamless and evolving relationship with our company, helping them to make the decision for their next our company.
As their dedicated Advisor, you will be responsible for collecting and actioning feedback from their experience so far, adapting to their changing needs and relaying accurate and appropriate financial information to customers with regards to their contract end. You will advocate for the company ecosystem through proactive knowledge sharing and loyalty-building, all in the pursuit of building a world of amazing abundance.
To succeed at our company, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create and maintain exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success.
מה תעשו
Liaise with relevant finance providers to provide accurate contract information to our customers to help them plan for their next vehicle.
Collaborate with store teams to facilitate test drives to help our customers experience our newest products.
Utilise existing customer relationship management tools to track and manage customers in the pipeline.
Partner with stakeholders to find innovative ways to develop existing processes.
Use a consultative approach to influence customer purchase.
Escalate matters that require management attention in a timely manner.
Provide effective feedback to direct and indirect colleagues to ensure that systems and processes support the customer journey.
General Duties
Operate with a flexible mindset to support sales needs across the team.
Ensure that customer details and all actions are accurately tracked and updated in our internal systems.
Execute on and share best practices across our company locations.
Manage any additional duties to support wider business requirements.
Ability to prioritise effectively and handle shifting priorities.