Head of Solutions Engineer

Were seeking a Solutions Engineer Manager who thrives in fast-paced, customer-facing environments and enjoys leading high-performing engineering teams, delivering complex enterprise integrations, and turning custom technical solutions into scalable, repeatable processes.
About the role
Our delivery org is scaling fast. Customers are getting larger and more global, and the number and complexity of delivery projects is growing with them.
We're hiring a Solutions Engineer Manager to lead the engineers who build the two-way integrations connecting our company's agents to our customers' enterprise systems - and to turn that work from a series of custom projects into a repeatable engine.
Where you own and where you partner. Technical Project Managers own the project plan and the customer-facing schedule. You own the execution: the estimates your team commits to, the quality of what ships, and the health of what runs in production. When a date is at risk, the TPM manages the customer conversation; you own the engineering path back to green.
How the team grows. You'll lead and hire a team of 4-8 Solutions Engineers. Within your first year we expect the charter to broaden into DevOps and product-adjacent engineering, and we expect you to define that team and hire it. If you want to build an org rather than inherit one, this is the job.
This is a Tel Aviv-based role, with travel to our US office and to global customers.
‍What you'll own
The team
Hire, coach, and grow the Solutions Engineering team - then expand it into DevOps and dev hires as the charter widens
Run the day-to-day: capacity allocation across concurrent projects, escalation triage, on-call rotation, 1:1s, and growth plans
Raise the skill ceiling of every engineer who reports to you
Execution
Stand behind your team's estimates - and hit them
Own the quality of shipped integrations and the health of production environments; keep escalations that reach our company personnel low
Build reproducible playbooks so each implementation costs less than the last
Feed engineering reality into TPM and Solutions Architect planning for POCs and production rollouts
Customers
You are not the account owner. You're in the room for four things: consultation, architecture planning, execution excellence, and timelines.
Advise across the full stakeholder range - from the engineers your team integrates with, to their engineering managers, up to directors, VPs of Engineering, and CIOs
Lead architecture planning with customer technical teams: what we'll build against, what their systems can actually support, and where the risk sits
Speak to execution and timelines with authority - what's committed, what it depends on, and what changed. The depth adjusts to the audience; the answer doesn't.
Be the technical voice customers trust when the question is can this actually work
Technical bar
Your engineers will go deeper than you in specific areas. You need enough depth to review their work, make architecture calls, and interview well across all of it.
Large-scale resilient two-way integrations against custom enterprise APIs - queues, retries, idempotency, race conditions, rate limits and quotas
Designing and consuming APIs for enterprise customers. Required knowledge: Protocols (REST, GraphQL), API security & authentication, architecture (polling, webhooks, pagination). Knowledge of best practices for market integrations
Cloud deployments at scale - CI/CD, observability, and running on-call for an independent team. Enough infrastructure judgment to hire DevOps engineers, not just work alongside them.
A plus: on-prem environments; AI, LLM, and knowledge-pipeline engineering; building products and processes under data-protection regulation.