Director of Support

An experienced and enthusiastic Support Director Lead amazing team in Israel and India towards continuous improvement and enhanced customer satisfaction. -Proven experience in managing and mentoring diverse teams, preferably across multiple locations such as Israel and India -Ability to drive team performance, ensuring high standards of technical support and customer service delivery -Strong leadership skills with the ability to set team goals, monitor performance, and provide regular feedback -Capable of handling escalations and ensuring prompt resolution of critical customer issues -Hands-on management style with a proactive approach to problem-solving and process improvement At least 5 years of experience managing global technical support teams Extensive hands-on experience and deep technical understanding in Networking/Storage/Security areas Technical BA/BSc degree or an equivalent combination of education and experience in a computer technology field Strong customer-oriented approach with excellent interpersonal skills High organizational and analytical capabilities Ability to handle multiple tasks and problem resolution efficiently Fluent in English (verbal and written)