Technical Writer

Were looking for a Technical Writer to join our Product team and help spread the power. As our product continues to grow and evolve rapidly, youll have the opportunity to contribute to a wide range of documentation projects, both large and small. If you believe in the power of clear communication, have a sharp eye for detail, and want to be part of a strong, can-do team - wed love to have you with us!
Responsibilities
Develop In-Product Feature Communications: Partner closely with Product Managers to write and publish roadmap updates, feature previews, release updates, and announcements directly in the portal.
Use Docs-as-Code Workflows: Manage documentation source files using GitHub and Markdown, leveraging pull requests and automated pipelines to draft, review, and ship technical content.
Leverage AI to Research & Draft: Use Generative AI tools as a force multiplier to research complex topics, extract context from engineering specs, and draft comprehensive documentation faster without sacrificing accuracy.
Craft In-Product Guidance & Microcopy: Write concise portal page descriptions, UI tooltips, and guided tours to help users navigate features directly within the application.
Optimize Content for AI Retrieval & Search: Structure documentation architecture, metadata, and markdown files so technical content can be effectively ingested and accurately referenced by both internal and customer-facing AI assistants and AI-powered features.
Validate & Maintain Troubleshooting Content: Coordinate directly with Developers, Security Experts, and Support Engineers to maintain accurate troubleshooting guides and technical resources.