Operations Coordinator

As a Operations Coordinator, you will be responsible for overseeing and optimizing the performance of our courier fleet in the city. This role requires a mix of operational expertise, strategic thinking, and hands-on execution to ensure the fleets efficiency, reliability, and sustainability. You will work closely with multiple stakeholders, including the operations team, couriers, and external partners, to enhance delivery performance and customer experience.

What Will You Do
Oversee real-time fleet operations to ensure smooth and efficient order fulfillment.
Optimize courier supply by analyzing demand trends and implementing strategic actions.
Maintain fleet health by monitoring key performance indicators such as delivery time, cancellations, and courier reliability.
Develop and execute courier engagement strategies to improve retention and satisfaction.
Support courier onboarding, training, and compliance with operational standards.
Ensure high-quality service by addressing fleet-related escalations and problem-solving in real time.
Collaborate with cross-functional teams (Marketing, Sales, and Expansion) to align operational strategies with company goals.
Implement data-driven decisions to enhance efficiency and fleet utilization.
Monitor operational costs and optimize budget allocation for fleet management.
Conduct periodic performance reviews with couriers and take proactive measures to improve their productivity.