Technical Customer Success Manager

We are looking for a Technical Customer Success Manager who will be responsible for customer onboarding, on-site implementation and deployment, training, adoption, and ongoing technical success of the Meeting Insights On-Prem platform.
This role combines Customer Success, Professional Services, and Solution Engineering, working closely with customer IT and security teams to ensure successful deployment, adoption, and long-term technical success of the Meeting Insights On-Prem platform.
This is an on-site, customer-facing role that works directly with government, financial services, and healthcare customers, with a strong focus on the deployment, implementation and ongoing technical operations of the Meeting Insights On-Prem platform, in secure environments.
Please note that this position requires a valid security clearance and must be maintained throughout employment. This is a mandatory requirement for the role.
Key Responsibilities:
Lead end-to-end deployment of our MIA OP product at customer sites.
Install, configure and validate on-premises and hybrid environments.
Work closely with customer IT, Security and UC teams.
Deliver administrator and end-user training.
Ensure successful onboarding and long-term adoption.
Successfully lead trial periods and production rollouts end-to-end.
Troubleshoot technical issues and coordinate with R&D and Product Management.
Produce deployment documentation and best-practice recommendations.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.