Technical Account Manager

Requirements:
5+ years of experience in a customer-facing technical role such as Technical Account Management, Tier 2/3 Technical Support, Professional Services, Solutions Engineering, DevOps, or Cloud Consulting.
Strong technical background, ideally growing from DevOps, cloud infrastructure, technical support, or professional services.
Hands-on experience with Kubernetes - must.
Strong AWS experience and ability to understand complex cloud architectures.
Strong troubleshooting and operations skills, with experience owning technical escalations end-to-end.
Solid understanding of Linux, storage, networking, and enterprise infrastructure.
Experience working with enterprise customers in a technical, customer-facing role.
Ability to translate technical concepts clearly for both technical teams and executive stakeholders.
Independent, proactive, resourceful, and comfortable operating as the first TAM function in Israel.
Ability to work standard Israel business hours, with flexibility when needed to support global customers.
Excellent English communication skills, written and spoken.
Nice to Have:
Experience with cloud cost optimization, FinOps, or infrastructure automation products.
Experience working with global customers, especially in the U.S. market.
AWS certification or other cloud-related certifications.
Scripting or automation experience with Python, Bash, or similar tools.
Degree in Computer Science, Engineering, or a related technical field.