IT Manager

Were looking for a hands-on, service-minded IT Manager to support our growing global team. Youll be the go-to person for IT support, managing hardware and networks, onboarding new team members, and keeping our systems running smoothly.

This is a full-time role, and availability during U.S. working hours is required.

Reports To: CISO

In this role you will
Support system integrations and implementations.
Onboarding and onboarding employees: accounts, permissions, devices.
Purchase, configure, and maintain laptops and other hardware.
Manage network infrastructure (Wi-Fi, VPN, AV, access control).
Troubleshoot hardware, software, and connectivity issues.
Be the first point of contact for IT support requests (help desk) across the company.
Maintain accurate device and asset records (naming conventions, tagging, lifecycle status) across MDM and asset management platforms.
Manage endpoint security tooling (EDR), ensuring full fleet coverage.
Own projects end-to-end, including documentation and handoff.
Coordinate with external vendors on scheduling, cost, and delivery for hardware/infrastructure work.
Follow safe change-management practices for infrastructure and system changes.
Recognize urgent, work-blocking issues and respond with appropriate urgency (call, in-person, or async) based on impact.