Commission Analyst

As Commission Analyst, youll own one of our most visible and business-critical functions - ensuring that all commission-based people across our GTM and CS organizations are rewarded accurately, transparently, and on time.

Youll own end-to-end commission operations for a global population of 400+ Sales and CS employees, partnering closely with Sales, Finance, People, and Revenue Operations teams. This is a high-impact role focused on commission calculations, plan implementation, reporting, dispute resolution, and continuous process improvement, where accuracy, analytical thinking, and cross-functional collaboration are essential.

This is your opportunity to elevate how scales its variable compensation processes globally - ensuring fairness, clarity, and operational excellence at every step.
Job responsibilities
Own Commission Calculations
Calculate and validate commissions for 400+ employees across Sales and CS, applying approved plans and rules and catching cases where results don't match what's expected.

Analyze Commission Plan Performance
Review quota attainment and payouts against plan definitions to confirm calculations are correct, then go a layer deeper to assess whether plans are driving the intended behavior. Surface outliers and recommend design changes where plans aren't performing as intended.

Manage Quota Assignments
Track assigned versus unassigned quota across the organization, spot coverage gaps or misalignments, and partner with Sales Ops and HR to keep assignments current as headcount and territories shift.

Reconcile Source Data
Check and align data across CRM, HR, and the commission system.

Implement Compensation Rules
Configure and maintain compensation plans, crediting rules, and calculations in the commission system, and assess the downstream impact of changes before they go live.

Maintain Core Reporting
Produce and refine reporting on attainment, payouts, adjustments, and exceptions, watching for trends that need attention.

Manage Adjustments & Corrections
Process approved manual adjustments, retro changes, and exception cases, and keep an eye on patterns across them that point to a bigger fix needed elsewhere.

Investigate Discrepancies & Disputes
Analyze payout issues and employee inquiries using data and how the system is built to calculate them, and feed common themes back into plan or process improvements.

Support System Changes & Testing
Test and validate changes to plans, calculation rules, and integrations before release, including their impact on affected employees.

Manage & Investigate Commission Disputes
Own the end to end process when sellers or other employees dispute their commission payouts, from intake through resolution. Dig into the data and system logic to determine whether the payout is correct, communicate the outcome clearly back to the employee.