Integration Specialist

We are looking for a talented Integrations Specialist to join our team and be part of our efforts to become one of the top global Fintech brands in the world. As an Integrations Specialist at our company, you will work closely with members of Customer Success, Product Management, Sales, QA, Engineering, and Operations teams on integrating Customers Business Systems (ERP, HRIS, and SSO) with the company Platform. The ideal candidate is passionate about delivering a great customer experience to our users and is well-versed in handling technical delivery.

What will you do?
Work closely with our customers to ensure they are onboarded successfully with their ERP integrations and are on track to having a positive experience with the company spend management platform.
Demonstrate and train the customers team members on new product features and how to successfully position those features for maximum impact.
Support the sales team with demos that are specific to the prospects needs, goals and unique scenarios.
Understand the customers business needs and challenges and how to set up their company Integrations to accomplish their goals.
Work with Cross departments such as Sales, Customer Success, Support, Product, and Engineering teams to ensure quality service to our customers.
Record the customers product feedback and provide that feedback to our internal team.
Act as the technical manager for helping existing accounts with questions or problems, work with internal technical resources to reflect on the problem and make sure a resolution from a technical perspective is provided.