Manager Technical Operations

We are looking for a Manager who is passionate about operations and the customer experience. You should be comfortable supporting distributed systems that interact with a variety of services. You should enjoy driving effective organizations, coaching and mentoring, and representing your organization to senior leadership. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.
We offer unique opportunities for smart, hands-on leaders with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.
Monitors regular administration and guides team to conduct standard performance trend analyses and manage server capacity. Supports team efforts to optimize system configurations and backups independently. Provides guidance in implementing enhancements to improve the performance reliability, and security, of systems and environments. Guides team to serve as liaisons for investigating standard system issues and facilitating high-severity incident triage to drive incident resolution. Manages team for escalated support cases to drive issue resolution for a wide range of production environment problems.
Responsibilities:
Supervise a 24/7 team of technical operators, ensuring that production applications your team supports are stable, reliable, and well-documented.
Work closely with engineering managers and development teams to ensure that platforms are designed with scale and operability in mind.
Troubleshoot and debug complex issues in production applications.
Own end-to-end availability and performance of key services and build automation to prevent problem recurrence.
Automate response to all non-exceptional service conditions.
Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth.
Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale environment.
Recruit, retain, and develop strong engineers while embodying OCI values and culture.