Technical Account Manager

We're looking for a Technical Account Manager (TAM) to serve as the deep technical partner for our largest and most strategic accounts. You'll be working closely with our dev, product, and support teams, while building strong, trust-based relationships with customers' security engineers and executives alike. This is a hands-on, highly technical role for someone who can go deep into a customer's environment, infrastructure, and tech stack, and who's comfortable both in the weeds with engineers and in the room with executives.

Key Responsibilities

Serve as the primary technical point of contact for our largest and most strategic accounts
Build deep, trust-based relationships with customers by developing a thorough understanding of their workflows, teams, infrastructure, environments, and tech stack
Travel to customer sites to strengthen relationships and support technical initiatives on the ground
Partner closely with the customer's security, platform, and engineering teams to drive adoption and resolve complex technical challenges
Work hand-in-hand with our internal dev, product, and support teams (based in Israel) to advocate for customer needs and drive resolution of technical issues
Provide deep technical guidance on runtime security solution which runs within customers environments.
Communicate effectively across technical and executive stakeholders, translating deep technical detail into business impact for leadership
Proactively identify risks and opportunities within accounts, partnering with Customer Success and Sales on account strategy
Build strong relationships with CISOs, security engineers, and other technical stakeholders within customer organizations