Customer Experience Specialist

our company is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, we enable creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, our company provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. As a Customer Experience Specialist at our company, you will be at the frontline of empowering creators to fully harness the potential of our AI-driven creative ecosystem. Youll support users from their very first interactions with our AI tools through full-scale production workflows-ensuring they gain the knowledge, confidence, and inspiration needed to grow with our company. Were looking for someone with a rare blend of technical savvy, creativity, and exceptional communication skills. This isnt your average support role: youll engage with content creators around the world, master our products inside and out, and use your own creative instincts to solve problems, advise customers, and directly influence the product. What You'll Do
* Deliver timely, empathetic, and effective support across current and emerging communication channels to resolve product issues proactively
* Guide Creative AI Workflows: Develop deep expertise in our platform and generative AI tools to help users navigate AI capabilities, prompting, and features that best fit their creative vision.
* Proactively communicate user behavior, AI tool performance, technical issues, emerging creative trends, and potential improvements to the team, raising flags as needed.
* Work cross-functionally within a cohesive team environment to drive user satisfaction and product success.