עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
14,000-20,000 ₪
Were looking for a Customer Support Operations Manager to own and optimize our customer support systems across multiple brands.
This role is focused on building the infrastructure behind support - ensuring our tools, workflows, and processes enable our team to deliver fast, high-quality, and scalable customer experiences. This role will also play a key part in shaping how we leverage AI and automation to scale support across multiple brands.
What you'll do
Support Systems & Tools: Own and manage our support platform and ensure our tools are optimized for speed, clarity and scale.
Process and Workflow automation: Build and maintain tagging systems, macros, automations and workflows. Optimize ticket handling.
Data, Reporting & Insights: Analyze trends and insights. Provide clear recommendations.
AI Automation & Strategy: Help define and lead the implementation of AI across support operations.
BPO & Team Enablement: Work with external support teams on our processes. Help standardize across brands.
This role is focused on building the infrastructure behind support - ensuring our tools, workflows, and processes enable our team to deliver fast, high-quality, and scalable customer experiences. This role will also play a key part in shaping how we leverage AI and automation to scale support across multiple brands.
What you'll do
Support Systems & Tools: Own and manage our support platform and ensure our tools are optimized for speed, clarity and scale.
Process and Workflow automation: Build and maintain tagging systems, macros, automations and workflows. Optimize ticket handling.
Data, Reporting & Insights: Analyze trends and insights. Provide clear recommendations.
AI Automation & Strategy: Help define and lead the implementation of AI across support operations.
BPO & Team Enablement: Work with external support teams on our processes. Help standardize across brands.
Requirements:
Requirements
3+ years of experience: In Support Operations, CS Ops, or similar role
Experience with support platforms (Gorgias, Zendesk, intercom, etc)
Strong understanding of support workflows, SLA management
Analytical mindset - Comfortable with data and dashboards
Highly organized and process-driven
Strong communication skills
Requirements
3+ years of experience: In Support Operations, CS Ops, or similar role
Experience with support platforms (Gorgias, Zendesk, intercom, etc)
Strong understanding of support workflows, SLA management
Analytical mindset - Comfortable with data and dashboards
Highly organized and process-driven
Strong communication skills
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
