Order Management & Export Coordinator

we are looking for a Order Management & Export Coordinator.
This role is responsible for end-to-end order management, from customer purchase order receipt through delivery (POD).
The position requires strong experience in export, shipping, and customs processes, along with the ability to work closely with global customers and cross-functional teams to ensure seamless order execution and excellent service.
Key Responsibilities:
Submit and manage Purchase Orders (POs) in ERP systems (Priority system - high priority)
Manage sales orders throughout the full lifecycle, from PO to Proof of Delivery (POD)
Provide customers with supply plans and ongoing updates
Serve as the main point of contact for customers on all order-related matters
Collaborate with internal departments (Sales, Operations, Production, Finance, Logistics) to resolve issues and ensure smooth order processing
Monitor and control sales order status
Plan and manage shipping schedules
Oversee logistics operations in accordance with customer Incoterms agreements
Handle invoicing processes
Manage RMA operations, including customer complaints, return shipments, repair tracking, and reporting
Maintain and manage relevant licenses
Work closely with global customers and internal teams to ensure a high level of customer satisfaction