Jobify - Technical Support Engineer - Cyber company משרות דרושים

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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

ריקרוטיקס בע"מ

מספר מקומות

ריקרוטיקס בע"מ

מספר מקומות
מלאה
14,000-18,000 ₪ הערכה מבוססת AI ולא שכר שהתקבל מהמעסיק
הערכה מבוססת AI ולא שכר של המעסיק

Technical Support Engineer

We are looking for a hands-on Technical Support Engineer to join a fast-growing cybersecurity startup working with global enterprise customers.

In this role, you will be responsible for investigating and resolving complex technical issues, supporting customers through escalations, and working closely with R&D and Product teams to improve product quality and Customer Experience.

This is a great opportunity for someone who enjoys deep technical troubleshooting, customer-facing work, and solving real production issues in a dynamic SaaS cybersecurity environment.

Responsibilities:

Lead investigation and resolution of complex technical issues across application, network, security, and platform layers.
Troubleshoot product behavior using logs, APIs, telemetry, and relevant technical tools.

Requirements:
3+ years of experience as a Support Engineer / Technical Support Engineer.
Experience supporting enterprise SaaS, cybersecurity, or cloud platforms.
Cybersecurity experience - must.
Previous startup experience - must.
Strong technical troubleshooting and problem-solving skills.
Hands-on experience with logs, APIs, system diagnostics, and technical investigations.
Good understanding of SaaS architectures, integrations, and cloud environments.
Familiarity with web and network security concepts such as DNS, SSL/TLS, certificates, CVEs, HTTP/HTTPS, headers, requests/responses, and cookies.
Experience working directly with R&D and Product teams on complex technical issues.
Excellent communication skills and ability to explain technical concepts clearly to customers and internal stakeholders.
Customer-focused mindset, strong ownership, and ability to prioritize in a fast-paced environment.

This position is open to all candidates.