Technical Knowledge Manager

We're not hiring a "technical writer". We're hiring someone who thinks of knowledge as a product - one with architecture, users, feedback loops, and a lifecycle. You'll own how our technology is understood: by customers integrating our B2B platform, by engineers documenting their own work, and by internal teams making decisions in a fast-moving R&D environment.

What Youll Be Doing:
Design and maintain the external documentation system: API references, integration guides, onboarding flows, and troubleshooting content - treating it as a living product with real users and measurable outcomes.
Define AI-augmented documentation workflows: where LLMs assist with drafting, where they validate accuracy, and where human judgment is irreplaceable.
Work directly with engineers, PMs, and researchers to extract knowledge: you interview, synthesize, and structure what others know but haven't written down.
Own content quality signals: broken links, outdated docs, low-rated articles, search dead-ends. You set up the loops that catch decay before customers do.
Contribute to the information architecture: taxonomy, versioning strategy, content type standards, and the toolchain that supports them.
Lead content localization efforts, including multilingual adaptations, knowledge base structuring, and format alignment.
Manage the creation and distribution of release notes in collaboration with Product and R&D teams.
Contribute to building and stewarding the internal knowledge base for our own employees: capturing decision logs, architecture notes, research summaries, and runbooks so institutional knowledge doesn't live only in people's heads.