Technical Writer

we are a modern, full-stack observability monitoring platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace, and security events with features such as APM, RUM, SIEM, Kubernetes monitoring, and more, all enhancing operational efficiency and reducing observability spend by up to 70%.
The role, in one line: You'll own real areas of the company documentation end to end - and you'll do it with a modern, AI-augmented toolchain that lets one writer move like a small team.
What you'll actually do
Own areas end to end. You take a product surface - OpenTelemetry, RUM, a query language - and own its docs and their structure: landing pages, tiles, wizards, navigation. Not just published, but accurate, current, trusted, and held to a measurable bar through review and automated eval suites.
Turn complexity into clarity, in every medium. You distill dense, jargon-heavy material into content users follow on the first read, edit until nothing is wasted, reach for diagrams, screenshots, or GIFs when words can't, and shape in-product UI copy so the whole experience reads as one coherent voice.
Work docs-as-code, with AI as a force multiplier. You write in Markdown, live in Git (branches, PRs, reviews), and ship to a static site. You build and use custom AI tooling - skills, doc-generation from PRs, evals, linting - and help shape the workflows and infrastructure behind it.
Make docs readable by machines, too. Our content feeds LLMs and AI assistants as much as humans. You'll help drive our LLM-readiness work - llms.txt, the docs MCP server, and structuring content so AI tools consume it accurately. It's a genuine differentiator of this role.
Go to the source and close the loop. You read specs, proto definitions, and code to verify what's true and use the product yourself rather than trusting secondhand summaries. You turn support tickets and customer-success conversations into improvements, and partner with engineers, PMs, and writers across teams and cultures to keep docs aligned with what's shipping.