IT Service Desk Specialist

Requirements:
2+ years of experience in an IT Service Desk or Help Desk role in a company with 500+ employees
Hands-on experience with hybrid OS environments (macOS and Windows)
Proven ability to diagnose and resolve a broad range of technical issues
Strong customer orientation with a track record of delivering excellent service
Familiarity with AI tools (e.g., Claude, Gemini, GPT, Other AI assistants, chatbots, copilots) and a demonstrated willingness to adopt AI in daily workflows
Experience with MDM platforms (e.g., Kandji, Intune) and identity/access management tools (e.g., Okta)
Knowledge of AV technologies, including Google Meet, Zoom, Zoom Rooms, and Neat devices
Solid problem-solving, analytical, and organizational skills
Ability to work independently under pressure while following established best practices
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly
Professional fluency in English (written and spoken)
Bonus Points:
Experience working in a SaaS or cloud-native technology company
Familiarity with IT automation and workflow tools (e.g., Make.com, Zapier, scripting)
Experience with G-Suite administration and Slack
Background in investigating and troubleshooting network-related issues
Experience contributing to or building AI-powered solutions (chatbots, automated knowledge bases)